Privacy Policy

Last updated: 1 October 2026

This Privacy Policy explains how Jexenward Ltd ("Jexenward", "we", "us", or "our"), registered in England and Wales, collects, uses, and protects personal data when you use the Jexenward AI platform or contact our support team.

1. Who We Are

Jexenward Ltd is the data controller for information processed through this platform. Our registered office is at 47 Farringdon Street, London, EC4A 4AB, United Kingdom. You can contact us at [email protected] or by calling +44 20 7946 0321.

2. Information We Collect

We collect the following categories of personal data:

  • Identity data: your name and any identifiers you provide when submitting an access request.
  • Contact data: your email address and, where provided, a phone number.
  • Usage data: information about how you interact with the Jexenward platform interface, including session logs and feature usage patterns.
  • Communications data: the content of messages you send to our support team via the contact form or by email.

We do not collect payment data, card details, or account credentials of any kind through this website.

3. How We Use Your Information

We use your personal data to:

  • Review and process platform access requests.
  • Provide onboarding support and guidance during platform setup.
  • Respond to support queries and follow-up questions.
  • Maintain and improve the Jexenward platform and its features.
  • Comply with applicable legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual necessity: to fulfil our obligations in connection with platform access and support.
  • Legitimate interests: to operate and improve the platform, and to respond to your enquiries.
  • Legal obligation: where processing is required to comply with applicable law.

5. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers who assist us in operating the platform (for example, hosting providers and email delivery services). All such providers are contractually required to process data only as directed by Jexenward and in accordance with applicable data protection law.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Access request data is retained for the duration of your platform relationship and for a reasonable period thereafter for support and record-keeping purposes.

7. Your Rights

Under applicable data protection law, you have the right to access, correct, or request deletion of your personal data. You may also object to or request restriction of certain processing activities. To exercise any of these rights, contact us at [email protected].

8. Cookies

The Jexenward website may use essential cookies to maintain session integrity and platform functionality. No third-party tracking or advertising cookies are used.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of the platform following an update constitutes acceptance of the revised policy.

10. Contact

For privacy-related enquiries, contact the Jexenward team at [email protected] or by post at Jexenward Ltd, 47 Farringdon Street, London, EC4A 4AB, United Kingdom.